Terms of service

Last updated: 31 July 2026

These Terms of Service (“Terms”) govern access to and use of the website https://www.slo-exo.si and all current and future online services operated by SLO-EXO, including but not limited to event information, visitor registration, exhibitor applications, ticket sales, booth reservations, sponsorship enquiries, newsletters, online forms, customer communications, digital content, and any other services made available through the website.

The website is operated by:

DRUŠTVO LJUBITELJEV EKSOTIČNIH ŽIVALI STALGO EXOTIC
Registered address: Preradovičeva ulica 4, 2000 Maribor, Slovenia
Tax / VAT number: 20499647
Email: info@slo-exo.si
Phone: +386 (0) 40 744 882

These Terms constitute a legally binding agreement between the Organiser and every person who accesses or uses the Website or any related services.

1. Definitions

For the purposes of these Terms, the following definitions apply:

“Organiser”means DRUŠTVO LJUBITELJEV EKSOTIČNIH ŽIVALI STALGO EXOTIC, operating under the name SLO-EXO.
“Website” means the SLO-EXO website, its online store, exhibitor portal, ticketing system, customer account areas, multilingual versions, mobile versions, future subdomains, APIs, and any related digital services operated by or on behalf of the Organiser.
“Event” means any SLO-EXO exhibition, fair, conference, workshop, presentation, educational programme, or other event organised or co-organised by the Organiser.
“User” means any person accessing or using the Website or any related service.
“Visitor” means any person attending or intending to attend an Event.
“Exhibitor” means any individual, company, association, organisation, breeder, trader, institution, or other entity applying for or participating in an Event as an exhibitor.
“Services” means all services offered through the Website, including registrations, ticket sales, exhibitor applications, newsletters, customer support, and future online services.
“Ticket” means any admission credential, whether physical or electronic, granting access to an Event under the conditions specified by the Organiser.
“Authorised Service Providers” means trusted third-party providers engaged by the Organiser to deliver specific services, including WooCommerce, Stripe, Brevo, hosting providers, ticketing partners, and other contracted service providers.
“Force Majeure” means any circumstance beyond the reasonable control of the Organiser, including but not limited to natural disasters, fire, flooding, severe weather, epidemic, pandemic, war, terrorism, civil unrest, strikes, government action, transport disruption, power failure, cyber incidents, or other events preventing the safe or practical organisation of an Event.
“Privacy Policy” means the Organiser’s Privacy Policy published on the Website, as amended from time to time, which explains how the Organiser collects, uses, stores, shares, transfers, protects, and otherwise processes personal data in connection with the Website, the Services, and the Event.
“Cookie Policy” means the Organiser’s Cookie Policy published on the Website, as amended from time to time, which explains the use of cookies, similar technologies, user consent preferences, and related information concerning the operation of the Website.

2. Acceptance of Terms

By accessing or using the Website, submitting any online form, registering for an Event, purchasing a Ticket, applying as an Exhibitor, making a booking, subscribing to communications, or using any Service provided by the Organiser, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you are using the Website or any Service on behalf of a company, organisation, association, institution, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Website and must not submit registrations, applications, purchases, bookings, or other requests through the Website.

The Organiser may update these Terms from time to time. Continued use of the Website following publication of an updated version constitutes acceptance of the revised Terms.

3. Event Information

The Website provides information relating to SLO-EXO Events, including but not limited to:

event dates, opening hours, and schedules;
venue information and directions;
visitor information;
exhibitor information;
ticket categories, prices, and availability;
programmes, workshops, presentations, demonstrations, competitions, and other activities;
sponsorship, partnership, and advertising opportunities;
rules, policies, technical requirements, and participation conditions.

While the Organiser makes reasonable efforts to ensure that all information published on the Website is accurate and up to date, information may be amended, updated, postponed, replaced, or withdrawn at any time due to organisational, technical, commercial, legal, safety, regulatory, or Force Majeure circumstances.

The publication of information on the Website does not constitute a legally binding commitment unless expressly stated otherwise or confirmed in writing by the Organiser.

4. Eligibility

You may use the Website and the Services only if you have the legal capacity to enter into binding agreements under the applicable laws of your country of residence.

If you are using the Website or any Service on behalf of a company, organisation, association, public institution, partnership, or other legal entity, you represent and warrant that you are duly authorised to act on behalf of that entity and to bind it to these Terms.

The Organiser may request reasonable proof of identity, age, legal capacity, company registration, authorisation, or other information where necessary to verify eligibility for participation, ticket purchases, exhibitor registration, sponsorship, or other Services.

The Organiser reserves the right to refuse or terminate access to the Website or any Service where eligibility requirements are not met or where false, misleading, or incomplete information has been provided.

5. Visitor Registration and Tickets

Visitors may be required to register, purchase a Ticket, or complete additional registration procedures before attending an Event.

Ticket categories, prices, admission conditions, discounts, availability, included services, and any applicable restrictions are published on the Website or within the official ticketing system. All prices are displayed in Euro (EUR) unless stated otherwise.

A purchase contract is concluded only after successful payment has been authorised and confirmed by the Organiser or the authorised ticketing provider. The Organiser reserves the right to reject, cancel, or refuse any order where payment cannot be verified, fraudulent activity is suspected, pricing errors have occurred, or technical problems affect the transaction.

Unless expressly stated otherwise:

each Ticket is valid only for the specific Event, date, admission category, and person for whom it was issued;
Tickets may not be copied, reproduced, altered, resold, transferred for commercial purposes, or otherwise misused except where permitted by applicable law;
electronic Tickets, QR codes, confirmation emails, and other admission credentials must be protected by the purchaser and must not be shared with unauthorised persons;
the Organiser may refuse admission where a Ticket has been duplicated, altered, cancelled, fraudulently obtained, unlawfully transferred, or otherwise invalid;
the Organiser may verify identity, age, eligibility, company affiliation, student status, or any other condition relevant to a discounted or restricted Ticket category.

For Events taking place on a specific date or during a specific period, the statutory right of withdrawal provided under EU consumer protection legislation may not apply where an exemption exists for leisure services relating to a specific date or period of performance.

Additional Ticket conditions may be published on the ticket purchase page or provided by the authorised ticketing provider. Where such additional conditions apply, they form part of these Terms.

6. Exhibitor Applications

Applications to participate as an Exhibitor may be submitted through the Website or through another official application channel designated by the Organiser.

Submission of an application does not create any contractual relationship and does not guarantee acceptance, participation, booth allocation, preferred location, category exclusivity, sponsorship status, or any other commercial right.

The Organiser reserves the sole right to evaluate each application and may approve, reject, postpone, or request amendments to an application where reasonably necessary to protect the quality, safety, legality, reputation, commercial balance, operational requirements, or overall concept of the Event.

Exhibitors are responsible for ensuring that all submitted information is accurate, complete, lawful, and up to date, including company information, product descriptions, permits, licences, certifications, photographs, promotional materials, and any information relating to animals displayed during the Event.

Acceptance of an Exhibitor application may be subject to additional documentation, payment of participation fees, execution of a separate Exhibitor Agreement, technical requirements, insurance requirements, veterinary documentation, CITES documentation where applicable, and compliance with Slovenian, European Union, and other applicable legislation.

Where a separate Exhibitor Agreement, quotation, invoice, technical manual, participation rules, or other written agreement is executed between the Organiser and an Exhibitor, that agreement shall prevail over these Terms to the extent of any inconsistency for that specific Exhibitor relationship.

7. Animal Welfare and Legal Compliance

The Organiser is committed to promoting the responsible exhibition of animals and expects all Exhibitors to comply with the highest standards of animal welfare, public safety, and legal compliance.

Each Exhibitor is solely responsible for ensuring that all animals exhibited, transported, sold, displayed, or otherwise brought to the Event:

are legally owned, acquired, possessed, transported, and exhibited;
comply with all applicable legislation of the Republic of Slovenia, the European Union, and any other jurisdiction whose laws apply to the Exhibitor or the animals concerned;
are accompanied by all required permits, licences, veterinary certificates, transport documentation, CITES documentation where applicable, and any other legally required documentation;
are transported, housed, handled, displayed, and cared for in accordance with applicable animal welfare legislation and recognised good husbandry practices;
do not present an unreasonable risk to visitors, exhibitors, staff, contractors, volunteers, or other animals attending the Event.

The Organiser reserves the right to inspect, verify, or request documentation relating to any animal, product, or activity associated with an Exhibitor where reasonably necessary for legal compliance, operational requirements, animal welfare, or public safety.

If an Exhibitor fails to produce the required documentation, breaches applicable legislation, fails to comply with animal welfare requirements, or presents an unacceptable risk to people or animals, the Organiser may, without liability and without prejudice to any other available rights or remedies:

refuse admission to the Event;
require the immediate removal of any animal, product, equipment, or display;
suspend or terminate the Exhibitor’s participation;
cancel the Exhibitor’s registration without refund where permitted by applicable law;
notify or cooperate with the competent veterinary, customs, wildlife, environmental, law enforcement, or other regulatory authorities where required or considered appropriate.

Exhibitors remain solely responsible for the health, welfare, supervision, handling, transport, legal status, and security of their animals throughout the Event.

The Organiser does not assume responsibility for obtaining permits, licences, veterinary certificates, insurance, transport documentation, CITES documentation, or any other legal approvals required for participation in the Event.

Additional operational requirements, documentation requirements, species restrictions, veterinary guidance, health and safety requirements, technical documentation, exhibitor guidelines, the Exhibitor FAQ, the Exhibitor Manual, and other official communications issued by the Organiser may be published on the Website or communicated directly to Exhibitors from time to time. Such requirements form part of the conditions of participation to the extent they are consistent with these Terms and any applicable Exhibitor Agreement.

8. Booths, Exhibition Space, and Technical Requirements

Where exhibition space is offered, booth allocation, dimensions, location, layout, electrical connections, furniture, signage, internet access, permits, and additional services are subject to availability and written confirmation by the Organiser.

The Organiser reserves the right to modify booth locations, floor plans, exhibition layouts, access routes, technical installations, or other Event arrangements where reasonably necessary for operational, commercial, safety, legal, regulatory, or organisational reasons. Such modifications shall not automatically entitle an Exhibitor to compensation or a refund unless otherwise required by applicable law or expressly agreed in writing.

Exhibitors are solely responsible for:

providing complete, accurate, and up-to-date company, product, and contact information;
complying with all venue regulations, technical requirements, and safety instructions;
complying with all applicable legislation of the Republic of Slovenia, the European Union, and any other applicable jurisdiction relating to their activities;
obtaining and maintaining all licences, permits, insurance, veterinary certificates, transport documentation, CITES documentation, import or export permits, and any other authorisations required for exhibiting animals, products, or services;
ensuring that all animals exhibited during the Event are legally acquired, transported, housed, handled, and displayed in accordance with applicable animal welfare legislation;
ensuring that all products, services, promotional materials, trademarks, advertisements, and commercial claims comply with applicable law and do not infringe the intellectual property or other rights of third parties;
maintaining their exhibition area in a safe, clean, professional, and accessible condition throughout the Event;
removing all equipment, animals, products, displays, promotional materials, and waste within the deadlines communicated by the Organiser.

The Organiser may immediately require the removal of any animal, product, installation, equipment, promotional material, display, or activity that is unlawful, unsafe, misleading, offensive, hazardous, inconsistent with the approved exhibition concept, or reasonably considered likely to endanger visitors, exhibitors, staff, animals, or the reputation of the Event.

The Organiser reserves the right to suspend or terminate an Exhibitor’s participation without liability where serious breaches of these Terms, venue regulations, applicable legislation, or animal welfare requirements are identified.

9. Payments and Invoices

All prices published on the Website, quotations, invoices, online store, or ticketing platform are stated in Euro (EUR) unless expressly indicated otherwise.

Prices may include or exclude Value Added Tax (VAT), depending on the applicable legislation and the nature of the transaction. The applicable tax treatment will be displayed during the ordering process and on the issued invoice where required.

Online purchases, including admission tickets, exhibitor bookings, merchandise, sponsorships, and other products or services offered through the Website, may be managed using WooCommerce and processed by the Organiser’s Authorised Service Providers, including Stripe for secure payment processing and Brevo for transactional communications relating to orders, registrations, invoices, and customer notifications.

By placing an order through the Website, you acknowledge that certain aspects of the transaction may be processed by the Organiser’s Authorised Service Providers in accordance with their respective terms of service and privacy policies.

Payment Processing

Online payments are securely processed through Stripe. Payment card information is transmitted directly to Stripe using encrypted communication and PCI DSS-compliant payment infrastructure.

The Organiser does not receive or store complete payment card numbers, card security codes (CVV/CVC), or other sensitive payment credentials.

Orders and Acceptance

Orders placed through the Website are managed using WooCommerce. A purchase contract is concluded only after the order has been successfully submitted, payment has been authorised where immediate payment is required, and the Organiser has accepted the order.

The Organiser reserves the right to refuse, suspend, or cancel any order, booking, registration, or transaction where:

payment authorisation cannot be completed;
fraudulent, abusive, or suspicious activity is reasonably suspected;
pricing, stock, technical, or administrative errors have occurred;
products, tickets, exhibition space, or Services become unavailable;
mandatory billing information is inaccurate or incomplete;
completion of the transaction would violate applicable law or regulatory requirements.

Invoices and Communications

Business customers are responsible for providing accurate billing information, including company name, registered address, tax number, VAT identification number (where applicable), and any other information required for invoicing.

Invoices may be issued electronically unless mandatory law requires another format.

Transactional emails relating to purchases, invoices, registrations, ticket confirmations, account notifications, and customer communications may be delivered through Brevo or another Authorised Service Provider designated by the Organiser.

Late payment may result in suspension or cancellation of registrations, exhibitor participation, reservations, ticket validity, or other Services until all outstanding amounts have been paid in full.

10. Cancellations, Refunds, and Changes

Cancellation, refund, and modification policies depend on the type of Service, booking, registration, purchase, or contractual relationship.

Visitor Tickets

Tickets purchased directly through the Website or through an Authorised Service Provider for an Event taking place on a specific date or during a specific period are generally non-refundable, except where otherwise required by applicable law or expressly stated during the purchase process.

Where an Event is cancelled and no replacement date, equivalent Event, credit, or other reasonable alternative is offered, refunds shall be processed in accordance with applicable law and the applicable terms governing the original purchase.

Exhibitor Bookings

Cancellation of exhibitor participation is governed by the applicable Exhibitor Agreement, quotation, invoice, written cancellation policy, or other contractual documentation issued by the Organiser.

The Organiser may retain administrative fees, reservation fees, payments for Services already performed, and other reasonable costs incurred before cancellation where permitted by applicable law or contract.

Event Changes

The Organiser reserves the right to modify the Event programme, timetable, speakers, exhibitors, demonstrations, competitions, venue layout, booth allocation, opening hours, admission procedures, security measures, technical arrangements, or other operational aspects of the Event where reasonably necessary.

Such modifications shall not automatically entitle Visitors, Exhibitors, Sponsors, Partners, or other participants to compensation or refunds unless the essential nature of the purchased Service has been materially altered or applicable law expressly provides otherwise.

11. Event Cancellation, Postponement, or Force Majeure

The Organiser reserves the right to cancel, postpone, relocate, shorten, extend, suspend, or otherwise modify the Event where reasonably necessary due to circumstances beyond its reasonable control or where required for operational, legal, regulatory, safety, or commercial reasons.

Force Majeure includes, but is not limited to:

natural disasters, earthquakes, floods, storms, fires, or other severe weather events;
epidemics, pandemics, public health emergencies, quarantine measures, or public health restrictions;
war, armed conflict, terrorism, civil unrest, riots, strikes, labour disputes, or transport disruption;
government orders, court decisions, regulatory actions, or restrictions imposed by public authorities;
failure, closure, or unavailability of the Event venue;
power outages, telecommunications failures, internet disruptions, cyberattacks, ransomware incidents, or other significant information security events;
failure of critical suppliers or Authorised Service Providers where no reasonable alternative is available;
any other circumstance beyond the reasonable control of the Organiser that prevents or materially affects the safe, lawful, or practical organisation of the Event.

Where reasonably practicable, the Organiser will notify registered Visitors, Exhibitors, Sponsors, Partners, and Ticket holders of significant changes using the contact information provided during registration or purchase.

Except where mandatory law provides otherwise, the Organiser shall not be liable for indirect, incidental, special, consequential, or economic losses arising from cancellation, postponement, relocation, or modification of the Event, including travel expenses, accommodation costs, transport costs, production expenses, loss of income, loss of profit, loss of business opportunities, or similar losses.

Nothing in this Section limits any statutory rights that cannot be excluded under applicable law.

12. User Accounts and Submitted Information

Certain Services may require Users to create an account, complete registrations, submit online forms, upload documents, provide payment information, or otherwise submit information through the Website.

You agree that all information submitted through the Website shall be accurate, complete, current, and not misleading. You are responsible for maintaining the accuracy of your information while using the Services.

You must not:

submit false, inaccurate, misleading, fraudulent, or unauthorised information;
impersonate another individual, company, organisation, or public authority;
register using another person’s identity without proper authorisation;
submit content that infringes intellectual property rights, privacy rights, publicity rights, or other legal rights of third parties;
submit AI-generated, manipulated, or altered content that falsely represents products, services, animals, qualifications, certifications, permits, or other material information;
upload malware, viruses, ransomware, malicious scripts, spam, or other harmful code;
attempt to gain unauthorised access to the Website, servers, databases, user accounts, payment systems, ticketing systems, or other connected infrastructure;
interfere with, overload, disrupt, reverse engineer, scrape, test vulnerabilities of, or otherwise misuse the Website or any Service without the Organiser’s prior written authorisation;
use automated bots, crawlers, scripts, artificial intelligence systems, or similar technologies to collect Website content or interact with the Services except where expressly authorised by the Organiser or permitted by applicable law.

The Organiser reserves the right to suspend, restrict, terminate, or permanently remove any account, registration, booking, application, or other Service where these Terms have been breached or where continued access could compromise the security, integrity, lawful operation, or reputation of the Website or the Event.

13. Website Content and Intellectual Property

Unless otherwise stated, all content made available on the Website, including text, articles, photographs, illustrations, graphics, icons, logos, trademarks, trade names, event branding, layouts, software, source code, databases, downloadable materials, videos, audio recordings, promotional materials, catalogues, designs, and other intellectual property is owned by, licensed to, or lawfully used by the Organiser and is protected by applicable intellectual property laws.

The names SLO-EXO, STALGO EXOTIC, associated logos, branding, promotional materials, and event identity are protected by applicable intellectual property laws and may not be used without the prior written permission of the Organiser, except where permitted by law.

AI-Generated Content

Certain visual materials published on the Website, including illustrations, header images, footer images, icons, promotional graphics, banners, and other creative assets, may have been created or assisted using artificial intelligence tools, including ChatGPT and other AI-assisted design technologies.

Such materials have been created, selected, edited, customised, or lawfully licensed for use by the Organiser and form part of the Website’s intellectual property or are otherwise used under applicable licence terms. Their publication does not grant Users any right to copy, reproduce, modify, adapt, redistribute, commercially exploit, or otherwise use such materials except as expressly permitted by applicable law or with the prior written permission of the Organiser.

The Website is provided solely for lawful personal, informational, registration, ticket purchase, exhibitor application, sponsorship, partnership, and other legitimate business purposes relating to the Event.

Except where expressly permitted by applicable law or with the prior written consent of the Organiser, you may not:

copy, reproduce, modify, distribute, publish, translate, licence, sell, lease, commercially exploit, or otherwise reuse Website content;
systematically scrape, harvest, extract, index, or reproduce Website content or databases by automated or manual means;
remove or alter copyright notices, trademarks, watermarks, attribution information, or other proprietary markings;
create derivative works based on Website content;
use the Website or its content in any manner likely to create confusion regarding ownership, sponsorship, endorsement, affiliation, or association with the Organiser.

Nothing in these Terms grants any licence, assignment, or transfer of intellectual property rights to Users, Visitors, Exhibitors, Sponsors, Partners, or any other third party except where expressly stated in writing by the Organiser.

14. Media, Photography, and Recording

The Event may be photographed, filmed, livestreamed, recorded, or otherwise documented by the Organiser, its employees, contractors, accredited media representatives, or Authorised Service Providers for operational, security, promotional, educational, archival, historical, and commercial purposes.

By attending the Event, Visitors, Exhibitors, Sponsors, Partners, speakers, volunteers, contractors, and other participants acknowledge that they may appear in photographs, video recordings, livestreams, audio recordings, promotional materials, social media publications, broadcasts, documentaries, or other media relating to the Event.

Such recordings may be reproduced, edited, published, distributed, displayed, transmitted, archived, and otherwise used by the Organiser in printed or digital form, including on the Website, social media platforms, promotional materials, and future marketing campaigns, without additional compensation, where permitted by applicable law.

Where applicable law requires consent for a particular use of an individual’s image, voice, or personal data, the Organiser will obtain such consent before processing the material for that purpose.

Professional photography, commercial filming, broadcasting, livestreaming, drone operations, interviews for commercial purposes, or other commercial media activities may only be conducted with the Organiser’s prior written approval and in accordance with any accreditation requirements established for the Event.

Visitors and Exhibitors may take photographs and recordings for personal, non-commercial purposes provided that such activities do not interfere with the Event, violate applicable law, infringe the rights or privacy of other participants, compromise animal welfare, or disrupt exhibitors, speakers, visitors, staff, volunteers, security personnel, or Event operations.

The Organiser reserves the right to restrict or prohibit photography, filming, livestreaming, or recording in designated areas where necessary for safety, privacy, security, legal compliance, animal welfare, contractual obligations, or the protection of confidential or proprietary information.

15. Acceptable Conduct

All Users, Visitors, Exhibitors, Sponsors, Partners, contractors, volunteers, media representatives, and other participants are expected to conduct themselves respectfully, professionally, safely, and in compliance with all applicable laws throughout their use of the Website and their participation in the Event.

You agree not to:

engage in unlawful, abusive, threatening, discriminatory, harassing, violent, intimidating, or disruptive behaviour;
endanger the safety, health, welfare, or wellbeing of visitors, exhibitors, staff, volunteers, contractors, or animals;
damage, misuse, steal, vandalise, or interfere with venue property, exhibition equipment, displays, infrastructure, or the property of other participants;
bring prohibited, dangerous, illegal, hazardous, or controlled substances, materials, weapons, or equipment into the Event venue except where expressly authorised;
sell products, distribute promotional materials, conduct demonstrations, or undertake commercial activities outside authorised exhibition areas without the Organiser’s prior written permission;
obstruct entrances, emergency exits, evacuation routes, emergency equipment, or access required by emergency services;
fail to comply with lawful instructions issued by the Organiser, venue management, security personnel, veterinary personnel, emergency responders, or other authorised representatives;
engage in any activity that could reasonably damage the reputation, safety, integrity, or successful operation of the Event.

The Organiser reserves the right to refuse admission, remove any person from the Event, suspend participation, cancel Tickets, terminate exhibitor participation, or involve the appropriate authorities where behaviour is considered unlawful, unsafe, abusive, disruptive, or otherwise inconsistent with these Terms or applicable law.

Where permitted by applicable law, such actions may be taken without refund or compensation.

16. Privacy and Data Protection

The Organiser processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), applicable Slovenian legislation, and the Organiser’s Privacy Policy.

Personal data may be processed for purposes including:

processing ticket purchases and admissions;
processing exhibitor applications, registrations, sponsorships, and partnerships;
processing payments and issuing invoices;
providing customer support and responding to enquiries;
sending transactional communications, service notifications, and account-related information;
sending marketing communications where permitted by applicable law or where the required consent has been obtained;
maintaining Website security, preventing fraud, investigating misuse, and complying with legal obligations;
planning, organising, operating, documenting, and improving the Event and related Services.

To provide these Services, the Organiser may engage Authorised Service Providers, including providers of website hosting, e-commerce services, payment processing, customer communications, analytics, multilingual services, ticketing systems, email delivery, cloud infrastructure, and other operational services. Personal data will only be shared where necessary for the provision of the Services, the performance of a contract, compliance with legal obligations, or other lawful purposes described in the Privacy Policy.

The Privacy Policy forms an integral part of these Terms and explains in greater detail the categories of personal data processed, legal bases for processing, recipients of personal data, international transfers, retention periods, cookies and similar technologies, data subject rights, and contact information relating to privacy matters.

By using the Website or participating in the Event, you acknowledge that your personal data will be processed in accordance with these Terms, the Privacy Policy, and applicable data protection legislation.

17. Electronic Communications

By using the Website, creating an account, submitting an application, registering for an Event, purchasing Tickets, or otherwise using the Services, you consent to receive communications from the Organiser by electronic means where permitted by applicable law.

Electronic communications may include, without limitation:

order confirmations;
ticket confirmations and admission information;
registration confirmations;
payment confirmations and invoices;
updates relating to the Event or the Services;
security notifications;
responses to enquiries and customer support communications;
legal notices relating to these Terms, the Privacy Policy, or other policies;
other operational communications reasonably necessary for the provision of the Services.

Such communications may be delivered by email, through the Website, through your user account (where available), or by other electronic means used by the Organiser or its Authorised Service Providers.

You are responsible for providing and maintaining a valid email address and other contact information and for ensuring that communications from the Organiser are able to reach you.

Marketing communications will only be sent where permitted by applicable law or where the required consent has been obtained. You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in such communications. Unsubscribing from marketing communications does not affect the Organiser’s ability to send transactional, legal, administrative, security, or other operational communications necessary for the provision of the Services.

18. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and the Services are provided on an “as is” and “as available” basis.

The Organiser makes no representations or warranties, whether express, implied, statutory, or otherwise, regarding the Website or the Services, including, without limitation, warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, reliability, compatibility, uninterrupted operation, or freedom from errors, viruses, malware, or other harmful components.

The Organiser does not warrant that:

the Website or Services will always be available, uninterrupted, secure, or error-free;
any defects will be corrected immediately or within a particular timeframe;
the Website will be compatible with every browser, operating system, device, or software configuration;
information published on the Website will always be complete, current, or free from typographical or technical errors;
third-party services, including those provided by Authorised Service Providers, will always remain available or operate without interruption.

The Organiser reserves the right to modify, suspend, restrict, discontinue, or update any part of the Website or the Services at any time without prior notice where reasonably necessary for operational, technical, security, legal, or commercial reasons.

The Organiser further reserves the right to introduce, modify, replace, suspend, or discontinue any feature, functionality, Service, ticketing system, exhibitor portal, online store, customer account, API, mobile functionality, or other digital service made available through the Website where reasonably necessary for operational, technical, legal, security, regulatory, or commercial reasons. Such changes shall not, in themselves, constitute a breach of these Terms.

Nothing in these Terms excludes or limits any warranty or statutory right that cannot lawfully be excluded under applicable law.

19. Limitation of Liability

To the fullest extent permitted by applicable law, the Organiser, its directors, officers, employees, contractors, volunteers, representatives, Partners, Sponsors, and Authorised Service Providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the Website, the Services, or participation in the Event.

This limitation includes, without limitation, claims relating to:

loss of profits, revenue, business opportunities, goodwill, or anticipated savings;
business interruption or operational disruption;
loss, corruption, or unauthorised access to data;
travel, accommodation, transport, shipping, insurance, or related expenses;
technical failures, internet interruptions, telecommunications failures, cyber incidents, or failures of Authorised Service Providers;
changes to the Event programme, timetable, exhibitors, speakers, demonstrations, competitions, venue layout, opening hours, or other operational arrangements;
errors, omissions, delays, or interruptions affecting the Website or the Services.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

Where liability cannot be excluded but may be limited by law, the Organiser’s aggregate liability arising out of or relating to the Website, the Services, or the Event shall, to the maximum extent permitted by applicable law, not exceed the total amount paid directly to the Organiser by the relevant User for the specific Service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the liability.

Nothing in this Section affects any mandatory consumer rights available under applicable law.

20. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Organiser, its owners, directors, officers, employees, contractors, volunteers, representatives, Sponsors, Partners, and Authorised Service Providers from and against any claims, demands, actions, proceedings, liabilities, damages, losses, penalties, fines, judgments, settlements, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your breach of these Terms;
your misuse of the Website or the Services;
your violation of any applicable law, regulation, or governmental requirement;
your infringement of the intellectual property, privacy, publicity, contractual, or other rights of any third party;
any inaccurate, misleading, unlawful, or fraudulent information submitted by you;
your participation in the Event as a Visitor, Exhibitor, Sponsor, Partner, contractor, volunteer, media representative, or other participant.

Without limitation, Exhibitors agree to indemnify the Organiser against any claims arising from:

the exhibition, sale, transport, handling, ownership, welfare, or legal status of animals;
products or services offered by the Exhibitor;
injury, illness, property damage, or financial loss caused by the Exhibitor, its personnel, animals, products, or equipment;
non-compliance with veterinary, customs, CITES, consumer protection, health and safety, tax, or other applicable legal requirements;
claims brought by customers, suppliers, authorities, or other third parties arising from the Exhibitor’s activities.

This Section shall survive the termination of these Terms and the conclusion of the Event to the extent permitted by applicable law.

21. Governing Law and Jurisdiction

These Terms, the Website, the Services, and any non-contractual obligations arising out of or relating to them shall be governed by and interpreted in accordance with the laws of the Republic of Slovenia, without regard to its conflict of law rules.

If you are acting as a consumer, nothing in these Terms shall deprive you of any mandatory rights or protections granted to you under the consumer protection laws applicable in your country of residence where such rights cannot lawfully be excluded.

Any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the Services, or the Event shall, unless otherwise required by mandatory law, be subject to the exclusive jurisdiction of the competent courts of the Republic of Slovenia.

Before commencing legal proceedings, the parties are encouraged to make reasonable efforts to resolve any dispute through good-faith negotiations.

22. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, illegal, unenforceable, or incapable of enforcement under applicable law, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.

If such modification is not possible, the affected provision shall be deemed severed from these Terms without affecting the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision or any other provision in any other jurisdiction where such provision is lawful.

23. No Waiver

No failure, delay, or omission by the Organiser in exercising any right, power, remedy, or provision under these Terms shall operate as a waiver of that right or any other right available under these Terms or applicable law.

No single or partial exercise of any right or remedy shall prevent or restrict the further exercise of that right or the exercise of any other right or remedy.

Any waiver of a provision of these Terms shall be effective only if made expressly in writing by an authorised representative of the Organiser. A waiver of any breach or default shall not constitute a waiver of any subsequent or continuing breach or default.

24. Assignment

The Organiser may assign, transfer, delegate, subcontract, novate, or otherwise transfer any of its rights, obligations, or responsibilities under these Terms to an affiliated company, successor, purchaser of the Event, purchaser of the Website, or any other legal entity as part of a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, provided that such transfer does not materially reduce the rights granted to Users under these Terms where prohibited by applicable law.

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms without the Organiser’s prior written consent.

These Terms shall be binding upon and shall benefit the parties and their respective permitted successors and assigns.

25. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and any other policies, guidelines, notices, Exhibitor Agreements, ticket conditions, booking confirmations, or other written agreements expressly incorporated by reference, constitute the entire agreement between you and the Organiser regarding your use of the Website, the Services, and participation in the Event.

These Terms supersede all prior or contemporaneous discussions, negotiations, representations, communications, understandings, or agreements relating to the same subject matter, whether oral or written, except where expressly stated otherwise in a separate written agreement signed by both parties.

In the event of any inconsistency between these Terms and a separately executed written agreement between the Organiser and an Exhibitor, Sponsor, Partner, supplier, contractor, or other participant, the provisions of that separate written agreement shall prevail solely with respect to the matters expressly governed by that agreement.

If these Terms are made available in multiple languages, the English version shall prevail in the event of any inconsistency or ambiguity, unless mandatory law requires otherwise.

26. Contact Information

If you have any questions regarding these Terms, the Website, the Services, or the Event, please contact the Organiser using the details below:

Organiser:
DRUŠTVO LJUBITELJEV EKSOTIČNIH ŽIVALI STALGO EXOTIC

Registered Address:
Preradovičeva ulica 4, 2000 Maribor

Phone:
+386 (0) 40 744 882

Email:
info@slo-exo.si

Website:
https://www.slo-exo.si

VAT Identification Number:
20499647

Business Registration Number:
2308339000

The Organiser may update its contact details from time to time by publishing the revised information on the Website without it constituting an amendment to these Terms.

Last Updated: July 31, 2026